Privacy Policy

Effective date: January 1, 2026

1. Introduction

Carbon Automations ("Carbon Automations," "we," "us," or "our"), based in Littleton, Colorado, respects your privacy. This Privacy Policy explains what information we collect through our website and services, how we use it, and the choices you have.

2. Information We Collect

We may collect the following categories of information:

• Contact information you provide directly, such as your name, business name, email address, and phone number, when you fill out a form, book a call, or sign up for a service.
• Business information needed to deliver our services, such as your industry, website, Google Business Profile, and social media accounts.
• Usage data such as pages visited, browser type, and general location, collected automatically through cookies and similar technologies when you browse our website.
• Communications data, including messages, call recordings, or chat transcripts generated when you interact with our AI receptionist, chat widget, or support team, used to deliver and improve the Services.
• Payment information, which is collected and processed by our third-party payment processor. Carbon Automations does not store full credit card numbers on its own systems.

3. How We Use Information

• To provide, operate, and improve our AI automation and marketing Services;
• To communicate with you about your account, appointments, and support requests;
• To send marketing communications, which you may opt out of at any time;
• To monitor, secure, and troubleshoot our systems;
• To comply with legal obligations.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Trusted service providers and subprocessors who help us deliver the Services (such as our CRM/automation platform, telephony providers, payment processors, and hosting providers), bound by confidentiality obligations;
• Professional advisors (legal, accounting) as needed;
• Authorities, if required by law or to protect our rights, users, or the public.

5. Cookies & Tracking

Our website may use cookies and similar technologies to remember preferences, understand site usage, and support advertising and analytics tools. You can control cookies through your browser settings; disabling cookies may affect site functionality.

6. Data Retention

We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. Your Rights & Choices

Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal information, and to opt out of marketing communications or certain data uses. To exercise any of these rights, contact us using the information below.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Services are intended for businesses and are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" above reflects the latest revision. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

Questions about this Privacy Policy or your information? Reach out to [email protected] or call 970-592-2999.